Emergency – Dial 9-1-1

The 911 Dispatch & Control Center at New Canaan Headquarters is staffed with full-time state certified dispatchers and ….

In addition to handling 911 emergency calls, dispatchers also provide officers with critical information from; The National Crime Information Center, The FBI, and any other police department in the USA via the LEAPS Terminal Computer (Law Enforcement Automated Processing System). This system can be queried to check for outstanding warrants, stolen vehicles, and missing persons.

Dispatchers also have the ability to communicate with other police departments  in the event of an intercity emergency or mutual aid situation.

The 911 emergency telephone number provides direct access to police, fire, and emergency medical services. Call 911 to report situations that require an immediate response, such as a crime, a fire, or a medical emergency. Do not call 911 for road/travel and severe weather information, power failures, car breakdowns, pets up a tree, or legal advise.

[tw_message_box][tw_message_box_item item_animation=”none” item_animation_offset=”” type=”alert”]PLEASE DO NOT CALL 911 FOR NON-EMERGENCIES.

When you call 911 it is important to stay on the telephone. Do not hang up until the 911 operator advises you to do so.[/tw_message_box_item][/tw_message_box]

Be prepared to give the following information:

  • The phone number you are calling from
  • The address where you are located
  • The nature of the problem

In the event of placing a 911 call and you are unable to speak to the dispatcher, press the following number corresponding to your emergency:

  • Press 1 If you need the POLICE
  • Press 2 If you need the FIRE DEPARTMENT
  • Press 3 If you need an AMBULANCE

All dispatch terminals are also equipped to communicate with teletypewriters.

When dialing 911 from any telephone (except cellular) the police dispatcher will be prompted with the following information on their computer screen.

  • The phone number you are calling from
  • The residence name or business name
  • The address the call is being made from
  • Listings of any disability indicators that can help emergency responders better handle the situation. This is voluntary information that is provided to the Police Department such as the presence of a life support system, mobility impaired, blind, deaf, speech impaired, or developmentally disabled person at that address.